For general bookstore questions, textbook purchases, or book adoptions contact Libby Ingram

Phone: (501) 686-6732

Email: LEIngram@uams.edu

For questions about vouchers, contact Janice Nottenkamper, Student Financial Services Administration

Phone (501) 686-7832

Email: JNottenkamper@uams.edu

For questions about an order contact UAMS Online Bookstore Customer Service

Phone: 855-955-0398

Email:  help@vitalsource.com

Hours are 9am - 5pm EST, Monday - Friday

 

For Students and Instructors 

Support Site: textbookx.com  

• The online bookstore offers a wealth of information tailored to address common questions and issues.

• Live Chat: Available 24/7/365, providing immediate assistance directly through the help tab of your school’s textbook store site.  

• Email Support: Available 24/7/365, students and Instructors can reach out directly to our support team at help@vitalsource.com.

 

For Campus Main Points of Contact and Administration 

Support Site: success.vitalsource.com 

• We have created a specialized site designed to address the unique needs of our main points of contact and administration. 

• Email Support: For email inquiries, contact us at success@vitalsource.com . Our inbox is monitored Monday through Friday, 8am to 8pm EST.  

 

FAQ

Below are examples of common concerns received by our support team, along with guidance to help students and instructors get timely answers.

1. Where are the materials I ordered? 

• Students should check their email for tracking information on physical items and delivery details of digital items.  

• Advise students to check their spam folder if they cannot locate their order information from TextbookX.com.

• If they still have trouble, please ask that students contact our support team with their order number. 

1. How can I access the online materials I ordered? 

• Please refer to this support page for guidance on accessing digital materials: Accessing Digital Materials

1. The wrong book was adopted for my class. How can we update this?

• Contact our support team with the following details to assess the impact on students who have ordered and determine next steps.

  1. A list of all affected classes

  2. ISBN and title of incorrect materials

  3. ISBN and title of the correct materials to be adopted 

1. I no longer need the book I ordered; can I return it for a refund?

• Students should reach out to our support team with their order number and ISBN of the item they wish to return.

• Our team will confirm if the item is refundable and provide instructions on how to complete the return.